Privacy Policy

1. Who we are

Ekko Byte (Ekko Byte, ABN 32754404221) respects your privacy. This policy explains what personal information we collect, why we collect it, and what we do with it. It applies to this website and to the services we provide.

We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

2. What we collect

When you contact us

If you fill in a form, email us or call, we collect your name, email address, phone number and whatever you choose to tell us about your business. We use this to respond to your enquiry and, if you become a client, to deliver the work.

When you visit the site

Like most websites, ours records standard technical information — IP address, browser type, pages viewed, and the site you arrived from. We use analytics tools to understand how the site is used so we can improve it.

When you subscribe

If you sign up for updates, we store your email address until you unsubscribe. Every email includes an unsubscribe link.

When you become a client

We collect what we need to do the work and to invoice you — business details, billing contact, and any account access you choose to share with us. We do not ask for, and do not want, your banking passwords.

3. Why we collect it

We only use your information to:

• respond to enquiries and provide quotes
• deliver and support the services you’ve engaged us for
• send invoices and keep our business records
• send you updates you’ve asked to receive
• improve the website and our services
• meet our legal and tax obligations

We do not sell your personal information, and we do not share it for anyone else’s marketing.

4. Cookies and analytics

We use cookies and similar technologies to keep the site working and to measure how it’s used. Analytics data is aggregated and doesn’t identify you personally to us.

Where we run advertising, advertising platforms may set cookies to measure whether an ad led to an enquiry. You can block or delete cookies in your browser settings; parts of the site may not work as well if you do.

5. Who we share information with

We share information only with the service providers we need to run the business, and only as much as they need. These currently include:

• our website and email hosting providers
• analytics providers
• our contact form delivery provider
• our accounting and invoicing software
• advertising platforms, where we run ads

Some of these providers store data outside Australia. We take reasonable steps to use reputable providers with appropriate protections in place.

We may also disclose information where the law requires it.

6. How long we keep it

We keep enquiry records for as long as we need them to respond and follow up. Client records are kept for at least seven years, as required for tax and business records. Subscriber emails are kept until you unsubscribe.

7. Security

We take reasonable steps to protect your information, including encrypted connections, access controls and regular backups. No system is perfectly secure, but we treat your data as carefully as we treat our own.

8. Your rights

You can ask us to:

• tell you what personal information we hold about you
• correct anything that’s wrong
• delete information we no longer need to keep
• stop sending you marketing emails

Email us at hello@ekkobyte.com and we’ll respond within a reasonable time. There’s no charge for a straightforward request.

If you’re not happy with how we’ve handled your information, please raise it with us first. You can also complain to the Office of the Australian Information Commissioner at oaic.gov.au.

9. Children

Our services are for businesses. We don’t knowingly collect personal information from children.

10. Changes to this policy

We may update this policy from time to time. The current version is always on this page, with the date it was last updated shown at the top.

11. Contact us