Hosting & Support
Your website, looked after
Fast, secure hosting with daily backups, monitoring and real human support. You focus on your business — we keep the website running.
What's included every month
One plan that covers the essentials — no confusing tiers, no per-change invoices for the small stuff.
What “support” actually means
How quickly do you respond?
Email and phone enquiries are answered within one business day, usually sooner. If your site is down we treat it as urgent and start work as soon as we know.
What counts as a small change?
Text edits, swapping an image, updating your opening hours or prices, adding a staff member — the jobs that take a few minutes. New pages, new features and design changes are quoted before we start, so there are never surprise invoices.
When can I reach you?
Monday to Friday, 9am–5pm AEST. Uptime is monitored around the clock.
Can you host a site you didn’t build?
Usually, yes. We’ll look at your current setup and tell you honestly whether moving it makes sense. Migrations are planned so visitors don’t see downtime, and we handle the domain and email side too.
Am I locked in?
No. There’s no minimum term, and your content and domain are always yours. If you ever decide to leave, we help you move.
Looked after, not left alone
Plenty of studios build a site and disappear. We stay on — updating, backing up and keeping an eye on things so problems are handled before you notice them.
- Proactive monitoring and fixes
- No lock-in — your content is always yours
- Small changes included, big ones quoted upfront
One point of contact
Need a change, have a question, or something looks off? Email or call the same person who built your site. No account managers, no handoffs.
- Direct email and phone support
- Clear turnaround times
- Advice, not upsells
A bad day stays a small day
Sites break for boring reasons — a botched edit, a failed update, an expired plugin. Every site we look after is backed up daily and kept for weeks, so putting it back is a phone call rather than a rebuild.
- Automatic daily backups, stored off the server
- Restores handled by us, usually within the hour
- Take a full export whenever you want it
Already have a site that needs a home?
We can take over hosting and support for most existing websites. Get in touch and we'll talk through your setup.